| 1. | | Integration Trays and Electronic Products- Standard Stock (off the shelf) items returned within 15 days of the receipt of the product will be accepted for full credit if they are received by AVE Investments, Inc., (parent company to POS-Consultants and pcCashdrawer), in the condition that they were originally shipped to the customer and in saleable condition with all the cables, accessories, manual, drivers and CD. If received between 16 and 30 days from the date of receipt, a 20% restocking fee may apply. Beyond 31 days no returns are accepted, except for repairs. |
| 2. | | After submitting a completed RMA form, the Customer must be available should the technician at AVE Investments, Inc. wish to speak with him about the problems reported on the RMA request form. An RMA number will not be assigned until the technician has determined that the defect cannot be solved over the phone. |
| 3. | | Products shipped without a AVE Investments, Inc. RMA Number may be rejected at the receiving dock. Customer must receive an RMA number prior to shipping any products back to AVE Investments, Inc. |
| 4. | | RMA numbers are valid for 7 days. If the product is not shipped back to AVE Investments, Inc. within 7 days the RMA number will become null and void. The customer must request another RMA number from the website. |
| 5. | | Replacements will be shipped via UPS Ground unless other options are requested. Customer will bear the cost of shipment of replacement unit, AVE Investments, Inc. will cover the cost of the return of the in-warranty defective unit if returned in the same carton as the replacement unit and with the shipping label supplied by AVE Investments, Inc. |
| 6. | | All products are warranted for 12 months from the date of the shipment. AVE Investments, Inc. will ship an equivalent model (if original model is no longer available) to customer upon issuance of RMA number. These units may be new or refurbished pc's at AVE Investments, Inc.' option. |
| 7. | | Customer's credit card will be charged at the time of shipment for the full price of replacement unit plus freight unless a shipper number is supplied by customer. Customer then has 15 days from receipt of replacement to return defective unit in the packaging supplied by AVE Investments, Inc.. A return shipping label will be supplied inside box with replacement unit. Customer will be credited back the price of the replacement unit as long as unit is shipped within the 15 day grace period. If unit is received after that date, AVE Investments, Inc. will charge a $25 processing fee prior to issuing credit for the returned unit. |
| 8. | | Items out of warranty, damaged as a result of customer misuse or found to have no defect at all will be billed for one hour labor for evaluation and functionality testing. This fee covers only technician time to evaluate the product. Repair of the product is not included in this fee. |
| 9. | | Materials damaged in shipping are not AVE Investments, Inc.' s responsibility and are not covered under this policy. Customer must contact the respective freight carrier directly and immediately to initiate claims for shipping damage. If items damaged during transit are returned to AVE Investments, Inc. without contacting the carrier or AVE Investments, Inc. first, the item will be returned to the customer and the payment will be due in full. |
| 10. | | Out of warranty RMA.s returned to AVE Investments, Inc. will be processed within 5 business days of receipt. The customer will be notified by email if any charges will be incurred for repairs. The customer must respond via email within 7 days from the date of notification. After 30 days, if the customer does not respond to AVE Investments, Inc. the unit may be discarded. |
| 11. | | All computers mounted in the pcCashdrawer. have a serial number on them. These stickers are used by AVE Investments, Inc. to identify the units, therefore these stickers must remain on all computers. Removal of any pcCashdrawer sticker voids the warranty. |
| 12. | | Software purchases, including operating systems are Non-returnable, non-refundable. |
